Industrial Automotive Electronics

16th September 2014
Article Publisher

Filling in work forms by hand, distributing copies and maintaining files is not only time consuming and painful, but so yesterday. IT ZAP turned the Industrial Automotive Electronics website into a paperless mobile work form administration system with automated email messaging and self-serve customer login.

Paperless Mobile Work Form Office Administration System

Industrial Automotive Electronics based in Sarsfield, Victoria travel around Australia and provide on-site installation and maintenance of GPS based heavy vehicle telematic tracking systems.

Their Mobile Work Form and Customer Support System was developed exclusively by IT ZAP Website Design Works.

Field service vehicles are all equipped with ruggedized mobile iPads that are permanently connected to the on-line web server and back end database.

  • Service technicians use their iPad in the field to fill in customised Work Forms while on-site that immediately adds a job record to the head office database.
  • Opon submitting a work form, the system automatically sends details of the job completed by email to both the customer head office and IAE head office.
  • Staff can login, query, update, print reports or download job records using the simple database search feature.
  • Each customer can login anytime around the clock, look up, print reports and download an Excel work history for every vehicle in their fleet; an easy on-line "help yourself" service unique to IAE that competing companies simply do not offer.
  • System also includes a Technical Support Library containing Installation Manuals and User Guides that Service Technicans can download whenever required while in the field.
  • Job Schedule helps IAE organise and track progress live of all work requests submitted by customers.
  • Device Service Log helps IAE to keep track of all equipment sent off for repair; the date dispatched and the date returned.

Website features

  • IAE company information, history, services and contact details.
  • Magic Slideshow and Fancybox photo albums.
  • Various pages summarising leading brands of Telematic Tracking Systems and In-Vehicle Camera Systems.
  • Information sheet and equipment brochure downloads.
  • YouTube videos demonstrating equipment.
 
1 Comments - Average Rating 5 / 5 (Show All)

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Thank you IT ZAP, you made this easy for us

- 11th March 2013

Industrial Automotive Electronics is a field service company that provides onsite electrical services to the heavy haulage and petrochemical industry.
We first approached IT ZAP to assist us with the development of a company website and to setup our domain name, etc. From day one IT ZAP have made what we thought was going to be a complex project into a seamless transition and a very professional website.
When IAE first started working with IT ZAP, we expected a lot. IAE decided that we would progressively build our website from a standard type marketing tool and evolve the site into an automated fully featured on-line paperless office administration tool for our Field Service Technicians and customers.
Now all IAE service vehicles are equipped with ruggedized mobile iPads that are permanently connected on-line to our web server hosting a back end database. Staff use the iPads in the field to fill in IT ZAP customised Work Forms on-site that immediately update our back office database. The paperless system also instantly sends details of each completed job by email to both IAE and the relevant customer. In addition, our staff can query, recall and download any job history using the simple database search feature. Our customers are also impressed that they can log-in, look up and download work history for their company vehicles anytime desired; an on-line service our competitors do not offer.
Our website does a lot more than we can detail here. But this is a huge thank you to IT ZAP for a fantastic job. Gary just made automating our office systems very easy, saving IAE time and money.


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